CANCELLATION POLICY
WHAT IS DelhiGear CANCELLATION POLICY?
Cancellation before shipment: If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at support@DelhiGear.com or call us on +91 7065116449 between 9AM and 6PM, Monday to Saturday. In such cases, the order will be cancelled, and the money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.
Cancellation post shipment: Please note that we don’t entertain any cancellation requests for orders that have already been shipped.
ARE THERE ANY CANCELLATION CHARGES?
There are zero cancellation charges if the order hasn’t been shipped from our warehouse but if the order has already been shipped we’ll not be able to cancel it.
If you want to cancel or change your order before shipment, you can reach out to us at support@DelhiGear.com in order to notify. However, actual shipping charges levied by the courier company will be deducted from the amount paid by you.
ARE ALL PRODUCTS ELIGIBLE FOR CANCELLATION?
The policies for all products are different. Please check the Shipping & Returns tab on the main product page to check if the products are cancellable/returnable or not. For any other clarifications, the customers can contact our support team at support@DelhiGear.com or call us on +91 7065116449 between 9AM and 6PM, Monday to Saturday.
HOW CAN I GET REFUND FOR CANCELLED ORDERS AND HOW MUCH TIME DOES THIS PROCESS TAKE?
In case of cancellation before shipment, the refund is processed within 3-4 business days after receiving the cancellation request.
For transactions done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 hours. However, it may take 4-5 additional business days for the amount to reflect in your account.
Shipping & Returns
RETURN, REPLACEMENT AND REFUND POLICY
HOW DO I RETURN AN ITEM PURCHASED ON Delhigear?
Delhigear offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: In the Support section, through your Profile, enter requisite details- Name, registered Phone no., registered Email address, Query Type, Issue Type (wherever asked), add Description (accordingly), and submit. Help Desk A prompt showing your Ticket No. will appear on your screen and a mail with the same information will be Emailed to your registered address.
Step 2: The products will be picked up within 4-5 business days. A refund or replacement will be initiated, thereafter. Please note, refunds/replacement will be initiated only if the products are in appropriate* conditions.
For all communication against raised tickets, please check your registered email IDs.
Inappropriate product conditions:
Product is damaged due to misuse.
Returned without proper safety packaging..
Product is used or altered
If request is initiated after 7 days of order delivery
Free product or promotional gifts (Freebies)
WHAT ALL CATEGORIES ARE NOT ELIGIBLE FOR RETURN/EXCHANGE?
Discounted or coupon availed Products
Products under Daily Protection cannot be returned keeping in mind hygiene issues.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care Help Desk
An order for Notebooks/ Key Chain/ Cable Wrap/ Screen Guard will be Replaced within 7 days from the delivery date only if the Wrong/Damaged product is delivered.We do not have any returns on these products
I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:
Step 1: Contact our Customer Support team via Help Desk within 2 business days of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on the account of the package being opened late.
Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed.
Step 3: We will pick up the products within 4-5 business days. If the returned products are received in appropriate aforementioned conditions, refund or replacement as requested will be initiated.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.
CAN I RETURN PART OF MY ORDER?
Yes. A partial return can be created of the whole order depending on their individual return policies, thereby seeking replacement/ refund. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND OF THE RETURNED PRODUCT?
Please note, Delhigear initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Delhigear warehouse. In case of any refund discrepancies, Delhigear may at its sole discretion, request you to share with us a screenshot of your bank statement.
After the refund has been initiated by Delhigear as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through Delhigear coupons, which can be used during future purchases.